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Return Policy

Return and exchange policy


- At [XAKITASTORE], your satisfaction is our top priority. We understand that sometimes things don’t work out as expected, and we are here to help. Please review our return policy to ensure a smooth and hassle-free return process.

Eligibility for Returns

  • Time Frame: Returns must be initiated within 30 days of the delivery date.
  • Condition: Items must be unworn, unwashed, and in the same condition that you received them. All tags and original packaging must be intact.
  • Proof of Purchase: A receipt or proof of purchase is required to complete your return.

Non-Returnable Items

  • Sale Items: Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
  • Custom/Personalized Orders: Custom or personalized t-shirts are not eligible for returns unless they arrive damaged or defective.

Return Process

  1. Initiate Return: Contact our customer service team at [xakitastore@gmail.com] with your order number and reason for return.
  2. Shipping: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  3. Packaging: Pack your item securely, including all original packaging, and clearly write your RMA number on the outside of the package.

Refunds

  • Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [xakitastore@gmail.com].

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [customer service email] with details and we will provide further instructions.

Contact Us

If you have any questions about our return policy, please contact us at [xakitastore@gmail.com] or [+212772315529].

Thank you for shopping with [Your T-Shirt Brand Name]! We appreciate your business and are committed to providing you with high-quality products and excellent customer service.


Feel free to customize this policy with your brand's specific details and contact information.